Uber President Quits Amid Company Turmoil

Posted March 22, 2017

While the search is ongoing - Kalanick, they said, was not on the call because he was interviewing COO candidates - they described the position as one that would provide balance to Kalanick in a "true partnership".

The company has been fighting recent controversies, ranging from sexual harassment allegations to Kalanick's annoying behavior.

Jeff Jones, president of the embattled ride-hailing company Uber, has resigned just six months after taking the job, the company confirmed Sunday.

During the conference call Tuesday, Huffington answered a question about sexism at the ride-sharing company and in the same breath called out CNN for its since-corrected headline that originally paraphrased her saying, "Sexism at Uber isn't systemic". Before joining Uber, Jeff was the chief marketing officer of Target Corp, and he was credited with modernizing the retailer's brand. Instead his concern over problems at the company were to blame.

Huffington said Kalanick is honest that he wants the incoming COO to be a true partner with him. Uber is updating policies that favor riders unfairly over drivers in its view, and will introduce new tools that allow riders to correct their pickup points mid-hail rather than having to cancel and rebook; new earnings statements that aim for greater clarity; and a new process of evaluating complaints that will take into account driver history to contextualize number of complaints vs. volume of trips. Last month the firm announced that former US Attorney General Eric Holder to investigate the claims.

"After we announced our intention to hire a COO, Jeff came to the tough decision that he doesn't see his future at Uber."
Hornsey promised that the company's first report on diversity would be forthcoming.

Rachel Holt, who manages Uber's operations in the USA and Canada, conceded that the firm had underinvested in the driver experience and that the firm was now "re-examining everything we do". However, sources revealed that Jeff Jones found the situation at Uber more problematic than he expected.